Privacy Policy

This Privacy Policy ("Policy") explains how XAgency AI Inc d.b.a XnGen AI ("we," "us," or "our") collects, uses, discloses, and protects the personal information provided by our customers ("you" or "your") when using our video editing services and website (collectively referred to as the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing and using our Services, you consent to the collection and use of your personal information as described in this Policy.

Information We Collect

1.1 Personal Information: When you sign up for our Services, we may collect personal information, such as your name, email address, contact number, company name, and billing details. We collect this information to provide you with the requested Services, communicate with you, and process payments.

1.2 Customer Assets: In order to perform video editing services, you may provide us with videos, images, music, and other content ("Customer Assets"). We understand the sensitivity and importance of your Customer Assets and treat them as confidential information.

Use of Personal Information

2.1 Service Delivery: We use your personal information to deliver the requested video editing services and provide customer support. This includes assigning video editors, communicating with you, and delivering the edited videos.

2.2 Internal Purposes: We may use your personal information for internal purposes such as data analysis, improving our Services, and enhancing the user experience.

2.3 Marketing Communications: With your consent, we may send you promotional emails or other marketing communications to inform you about new services, special offers, or other relevant information. You have the right to opt-out of receiving such communications at any time by following the instructions provided in the emails or contacting us directly.

Disclosure of Personal Information

3.1 Video Editors: To provide you with video editing services, we may share your personal information with our team of video editors. However, they are strictly prohibited from using your personal information for any other purposes or contacting you directly outside of the Services.

3.2 Service Providers: We may engage trusted third-party service providers to assist us in delivering the Services. These service providers have access to your personal information only to the extent necessary to perform their services on our behalf and are obligated to maintain the confidentiality and security of your personal information.

3.3 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

Data Security

We take reasonable measures to protect the security of your personal information. However, please note that no method of transmission or storage over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely dispose of it in accordance with our data retention practices.

Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not operated or controlled by XAgency AI Inc d.b.a XnGen AI. This Privacy Policy does not apply to those third-party websites or services. We recommend reviewing the privacy policies of those third parties to understand how they collect, use, and disclose your personal information.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete that information.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised Policy will be effective when posted. We encourage you to review this Policy periodically for any updates or changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at early@xagency.ai

Effective Date: July 16th, 2024